The mission of Genesys, an Alcatel-Lucent company, is to be the leading supplier of Enterprise software and best practices that enable best-in-class customer service.

Whether it’s managing customer interactions with the contact center, over the Web, or using smartphones, the Genesys software suite dynamically connects customers with the right resources ? self-service or assisted service ? to fulfill customer requests, optimize customer care goals, and efficiently use resources.

Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation.

Genesys continues to innovate and create software solutions that leverage customer investments by being infrastructure-agnostic and that enable rich customer service solutions as a result of an open platform philosophy.